Last updated: 31 July 2026
Cancellation & Refund Policy
This Cancellation and Refund Policy explains cancellation, withdrawal and refund conditions for digital services and physical products supplied by Menulab (“we”, “us”). It applies together with the Terms of Use, Preliminary Information Form and Distance Sales Agreement.
1. Digital Services
Menulab subscriptions, add-on subscriptions and digital usage rights begin to be supplied electronically once payment is approved.
Because the digital service begins to be performed immediately and the right-of-withdrawal exception applies under applicable law, subscription fees that have been paid and performed are, as a rule, non-refundable.
2. Withdrawal and Returns for Physical Goods
A consumer may withdraw from a physical-goods purchase to which no exception applies by notifying [email protected] within fourteen (14) days after delivery. The notice should identify the order, product and customer.
After notice, the item must be returned within the statutory period, with its accessories and reasonably with its original packaging. The customer may inspect it only as necessary to establish its nature and functioning and may be responsible for any additional loss in value.
Where the return carrier disclosed before purchase is used, return cost is borne by the Seller in accordance with applicable law. If no contracted carrier was disclosed or the Buyer chooses another carrier, cost allocation follows the pre-contract information and mandatory law.
The product price and, where required by law, initial delivery charges are refunded within the statutory period using a method compatible with the original payment and without extra cost. To the extent permitted by law, the Seller may wait until it receives the goods or proof of return.
3. Personalized Goods
No right of withdrawal applies to a product actually made to the customer’s request or personal needs with a logo, name, text, special dimensions, colour, print or similar element. Merely being capable of customization is not sufficient; the request must have been captured for that order and applied in production.
Statutory remedies remain available if a personalized item is defective, damaged, incorrectly printed or does not conform to the approved order. Personalization does not exclude liability for defective goods.
4. Subscription Cancellation
You may cancel your subscription at any time from your account. Cancellation takes effect at the end of your current paid period; you may continue to use the Service until that date.
After cancellation, no automatic renewal occurs for the next period and no new charge is taken. For the period already paid, no refund is made except for the exceptions below.
5. Free Trial
Where offered, no charge is taken during the free-trial period. If you cancel the trial before it ends, no transition to a paid subscription occurs and you are not charged. The free plan, in turn, is free indefinitely.
6. Exceptional Cases Eligible for a Refund
In the following cases, a full or partial refund may be considered depending on the circumstances:
- Duplicate (double) charging due to a technical error;
- A substantial failure to provide the Service caused by our fault that we are unable to remedy within a reasonable time;
- Other cases where applicable consumer law mandatorily requires a refund.
In such cases, refunds are made to the original payment method used.
7. Refund Requests and Timing
You may submit your refund request, together with your order/subscription details, to [email protected]. Approved refunds are processed within a reasonable time, subject to the processes of the payment institution (PayTR) and banks. The time for the refund to appear on your card/account depends on the relevant bank’s procedures.
8. Contact
For any questions or requests regarding cancellations and refunds, you can reach us at [email protected].