Last updated: 31 July 2026
Preliminary Information Form
This Preliminary Information Form has been prepared, in accordance with the Turkish Law No. 6502 on the Protection of Consumers and the Regulation on Distance Contracts, to inform the Buyer before completing the order. Confirming the order means that this form and the Distance Sales Agreement have been read and accepted.
1. Seller / Service Provider
| Legal Name | BORA ÖKSÜZOĞLU |
| Address | Adalet Mah. Manas Bulvari No: 39 Folkart Towers B Block Floor:32 No:3201 Bayrakli / Izmir / Turkey |
| Tax Office | Karşıyaka Tax Office |
| Tax / National ID No. | 48829271416 |
| [email protected] | |
| Website | menulab.co |
2. Main Characteristics of the Product or Service
Menulab may provide restaurant software subscriptions, digital add-ons, usage rights and goods expressly identified as physical products in the catalogue.
The item name, type, main characteristics, scope, quantity, limits, subscription term and any actual personalization request for a physical good are shown at checkout. The Buyer pays only for items selected there.
3. Price, Taxes and Payment
The tax-inclusive subtotal, shipping fee for physical goods, any free-shipping threshold applied and the grand total are clearly shown before payment. Discounts and trial terms, if any, appear on the same screen.
Payment is made electronically and in advance by credit/debit card through the infrastructure of the payment institution PayTR. Card details are not stored by the Seller. Unless cancelled, the subscription renews automatically at the end of the period.
The fixed shipping fee and free-shipping threshold may be changed for future orders; the amount applicable to the current order is shown before payment and snapshotted when payment begins. No later charge is added to that order.
4. Manner and Period of Performance
The Service is digital content/service and performance begins immediately and electronically through the Buyer’s account once payment is approved. The subscription is valid for the selected period.
A physical product is shipped to the delivery address within the estimate shown at checkout. Non-personalized goods are delivered within the statutory maximum of thirty (30) days. A production and delivery estimate is separately disclosed for personalized made-to-order goods.
Any contracted return carrier and return method are shown at checkout or in the order confirmation. Carrier and tracking details may be emailed when available.
5. Right of Withdrawal
Pursuant to Article 15 of the Regulation on Distance Contracts, the right of withdrawal cannot be exercised for intangible (digital) content/services performed instantly in electronic form where performance has begun with the Buyer’s consent. By placing the order, the Buyer expressly consents to performance of the Service beginning immediately and accepts that no right of withdrawal exists for such digital services.
For a physical good to which no exception applies, a consumer may withdraw by notifying the Seller within fourteen (14) days after delivery. Return method, timing, cost allocation and refund rules are described in the Cancellation and Refund Policy.
No right of withdrawal applies where a physical product is actually made for the Buyer’s order with a logo, name, text, dimensions, colour, print or similar personalization. Merely supporting customization is insufficient; it must have been requested and applied for that order. Statutory rights for defective or non-conforming goods remain unaffected.
6. Cancellation, Refund and Complaints
The Buyer may cancel its subscription at any time; cancellation takes effect at the end of the current period. Refund conditions are set out in the Cancellation and Refund Policy and the Distance Sales Agreement. For requests, complaints and questions, you may contact the Seller’s email address.
Buyers who qualify as consumers may, in case of a dispute, apply to the Consumer Arbitration Committee or the Consumer Courts at their place of residence.