Last updated: 31 July 2026
Distance Sales Agreement
This Distance Sales Agreement (the “Agreement”) is concluded under Turkish consumer law between the Seller and the Buyer when the Buyer orders a digital service, add-on subscription, usage right or physical product through menulab.co.
The Buyer acknowledges that, before completing the order and payment process, it has read and electronically approved all terms of this Agreement and of the Preliminary Information Form.
1. Seller Information
| Seller | BORA ÖKSÜZOĞLU |
| Address | Adalet Mah. Manas Bulvari No: 39 Folkart Towers B Block Floor:32 No:3201 Bayrakli / Izmir / Turkey |
| Tax Office | Karşıyaka Tax Office |
| Tax / National ID No. | 48829271416 |
| [email protected] | |
| Website | menulab.co |
2. Buyer Information
The Buyer’s name/title, address, email, phone, billing information and, for physical goods, delivery details are those entered during checkout and form an integral part of this Agreement.
3. Subject of the Agreement
This Agreement governs the provision of digital services or delivery of physical goods whose characteristics, quantity and price are shown at checkout. The order summary, preliminary information and payment record form an integral part of it.
4. Characteristics and Price of the Product or Service
Menulab may sell cloud-based subscriptions and digital add-ons as well as goods expressly identified as physical products in the catalogue. The item name, principal characteristics, type, quantity, subscription term and any actual personalization request are shown at checkout.
The product/service subtotal, VAT-inclusive price, shipping fee, any free-shipping rule applied and the grand total are displayed before payment and snapshotted for that order.
Taxes are included in the price or calculated and shown separately, in accordance with applicable law.
5. Payment Terms
Payments are collected electronically and in advance by credit/debit card through the infrastructure of the payment and electronic money institution PayTR. Card details are not stored by the Seller; payment transactions are carried out on PayTR’s secure infrastructure.
Unless cancelled by the Buyer, the paid subscription renews automatically at the end of each period at the then-current price. The Buyer may stop automatic renewal at any time from its account.
A fixed shipping fee or a free-shipping threshold may apply to physical products. The applicable shipping charge is separately disclosed and included in the total before payment; no unselected additional charge is collected.
6. Performance and Delivery
As the Service is digital content/service, performance begins immediately and electronically through the Buyer’s account once payment is approved. Access to the Service is provided on an uninterrupted basis throughout the subscription period to the extent reasonably possible.
Physical goods are shipped to the delivery address within the estimate shown at checkout. Non-personalized goods are delivered no later than the statutory maximum period. A separate production and delivery estimate is shown for made-to-order personalized goods.
Order preparation, dispatch and delivery updates may be emailed. Carrier and tracking details are included when available.
Where the Service cannot be provided due to force majeure or circumstances beyond the reasonable control of the Seller and its service providers, the Seller will inform the Buyer.
7. Right of Withdrawal and Its Exception
Unless an exception applies, a consumer may withdraw from the purchase of a physical good within fourteen (14) days after delivery without giving a reason or paying a penalty. Notice may be sent to the Seller’s email, and the good must be returned within the statutory period without use or loss of value beyond ordinary inspection.
IMPORTANT — Exception to the right of withdrawal: Under the Regulation on Distance Contracts, the right of withdrawal cannot be exercised for intangible (digital) content/services that are performed instantly in electronic form where performance has begun with the consumer’s consent. By placing the order, the Buyer expressly requests and consents to performance of the Service beginning immediately and accepts that no right of withdrawal exists for such digital services.
PERSONALIZED GOODS — No right of withdrawal applies where a product is actually made to the Buyer’s request or personal needs by adding a logo, name, text, dimensions, colour, print or similar customization. Merely offering personalization is not enough; the exception applies only when the order contains an actual personalization request and the product is made accordingly.
The consumer’s statutory remedies for defective, damaged, incorrectly printed or non-conforming goods remain available even where the item is personalized. Eligible refunds, including delivery charges where required by law, are made within the statutory period using a method compatible with the original payment.
8. Cancellation and Refund
The Buyer may cancel a subscription at any time, effective at the end of the current paid period. Withdrawal, refunds, return shipping and exceptions for digital services and physical goods are detailed in the Cancellation and Refund Policy.
9. Obligations of the Parties
The Seller undertakes to provide the Service in accordance with this Agreement and the Terms of Use; the Buyer undertakes to provide accurate information, pay the price, and use the Service in accordance with applicable law and the Terms of Use. Matters not regulated in this Agreement are governed by the Terms of Use and the Privacy Policy.
10. Dispute Resolution
Buyers who qualify as consumers may, in case of a dispute, apply to the Consumer Arbitration Committee or the Consumer Courts at their place of residence, within the monetary limits announced annually by the Turkish Ministry of Trade. For non-consumer Buyers, the Courts and Enforcement Offices of İzmir have jurisdiction. This Agreement is governed by the laws of the Republic of Türkiye.
11. Entry into Force
This Agreement enters into force at the moment it is electronically approved by the Buyer and the order is completed. The Buyer declares that it has read and accepted all terms of the Agreement.